Terms and conditions

These General Purchase Conditions regulate the use of the www.terralavita.es website (hereinafter “Terra La Vita”) of AOVE TERRA LA VITA S.L.U, with address at C / Sant Ramón, 41 08650 Cabrianes (Barcelona), CIF B67542837,  is the owner.

The use by the customer of the services of the Internet store of www.terralavita.es presupposes, in any case, the adhesion to the General Terms of Purchase in the version published by Terra La Vita at the moment of the order of purchase. Therefore, it is advisable for the client to read these General Conditions before proceeding to make a purchase.

This merchant agrees not to allow any transaction that is illegal, or is deemed by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Purchaser, Issuing Bank, Merchant, Cardholder, or cards. In addition, the following activities are also explicitly prohibited: “Sale of alcoholic beverages to persons under 18 years of age

Scope of the contract

These General Purchase Conditions apply to the sale of all Terra La Vita products through its website, to consumers who can deliver orders to Europe (only eurozone).

The applicable prices are those indicated on the web page on the date of the order. The prices that appear detailed in each product include the VAT (Value Added Tax). The amount of shipping costs is indicated to the customer in a disaggregated way when the order is made. Terra La Vita reserves the right to make, at any time and without prior notice, the modifications it deems appropriate, and may update, even daily, products and prices based on the new features that appear.

In the case of shipments to the Canary Islands, Ceuta and Melilla, the customer will have to pay the corresponding customs costs, which will vary depending on the weight of the shipment.

Payment

All purchases can be paid via Visa ®, Mastercard ® or American Express® credit card, as well as with a 4B or 4B debit card Master (which implies an automatic charge) and bank transfer. In any case, the choice of means of payment is made, during the purchase process, on the corresponding screen.

The client must notify Terra La Vita of any undue or fraudulent charges on the card used for purchases, by email or by telephone, in the shortest possible time so that Terra La Vita can carry out the necessary procedures.

Additionally, providers or issuers of payment methods may take anti-fraud measures, which entail the rejection of certain types of operations Terra La Vita is not responsible for the application of this type of security policies.

Availability of products

All orders are subject to availability of the products. If there are any incidents with regard to your supply, or if there are no items left in it, the customer will be immediately informed and the amount will be refunded any amount that could have been paid.

Delivery

The delivery will be made at the address indicated by the client, which may be different from that of his habitual residence, being able to send to his workplace or even to a third person who wishes to make a gift. In any of the cases, the identification of the buyer or the person to whom the product is intended is required by means of an official document that identifies it and the signature of the delivery note. The delivery period that is set in the Website will be purely indicative. However, Terra La Vita will strive to respect this term, not being responsible in case of exceeding the initially estimated time.

In the case of deliveries to the Canary Islands, Ceuta and Melilla, the client will have to pay the corresponding customs expenses upon receipt of the order. These vary depending on the weight of the order and may cost € 20. In the event that the customer does not remove the order once this is in customs, he will run with the expenses that it generates returning to the store Terra La Vita in Cabrianes (Barcelona). These expenses will be deducted from the amount of the return of the purchase.

Returns

All products purchased at www.terralavita.es have a return period of 15 working days from the day of receipt of the order. The product must be returned with its original packaging to the following address: C / Sant Ramón, 41 08650 de Cabrianes (Barcelona), indicating the reason for the return, and it is essential that the packaging (bottles, cans, bottles, jars…) have not been opened and maintain their warranty seals. Once we have checked that the product is in perfect condition, we will refund the amount by the same system in which you paid for the order or send a new product, as we have previously agreed. Transportation costs will be borne by the customer.

If, on receipt of the order, the customer notices that the goods or packaging are defective, he must state this on the goods receipt sheet of the transport company. If you notice any anomalies when you open the package, you must notify us immediately so that we can replace it. In this case, the transport costs will be borne by Terra La Vita

Defective product

If you open a package and believe that the product is not in good condition, we would be grateful if you could call 609 384 484 or write to us at terralavita@terralavta.es to explain the problem and we will solve it properly as the case may be.